PENNY ALBERTELLA PRIVACY POLICY

Your trust is important to me so I  have a Privacy Policy in accordance with regulations. This explains how I collect, store, handle and keep your personal information safe. All personal information about you is kept on a secure server and I’d never share your details without your permission.

By visiting and using our website, you acknowledge and accept the practices outlined in this Privacy Policy.

WHAT IS PERSONAL INFORMATION?

I receive, collect and store any information you enter on my website or provide me in any other way. In addition, I collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address*; dob,** password; computer and connection information and purchase history. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. I also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

​

*I also collect your email address when you opt in to join our family/newsletters.

** I also collect your dob if you opt to do so when joining My VIP Club Family.

Why do I collect such personal information?

I collect such non-personal and Personal Information for the following purposes:

​

1.     To provide and operate the Services

2.     To troubleshoot problems with your account or to resolve any issues.

3.     To be able to contact my Visitors and Users with general or personalized service-related notices and promotional messages;

4.     To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which I or my business partners may use to provide and improve our respective services; 

5.     to poll your opinions through surveys or questionnaires

6.     to send updates about my jewellery business

7.     To comply with any applicable laws and regulations.

​

​How do I store, use, share and disclose my site visitors' personal information?

My online shop is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com, PayPal and used by my business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

I may also contact contact you via the below channels:

Email:

I will email you once an order has been placed to remind you of what has been ordered. A further email is sent by me to let you know your order has been dispatched. 

I  send occasional emails to customers and individuals who have given me permission to contact them. These are used to inform you about new launches, sales/special offers and information I think you’ll find interesting. It is easy to stop receiving these newsletters by clicking on the ‘unsubscribe’ button found on the bottom of each communication we send.

Social Media:

If you contact me via social media, I will respond on the same channel or move to email if I feel the conversation needs further assistance.

HOW CAN YOU WITHDRAW YOUR CONSENT?

How can you withdraw your consent?

If you don’t want me to process your data anymore, please contact us at penny@pennyalbertella.co.uk.

Privacy policy updates

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information I have about you, you are invited to contact me at penny@pennyalbertella.co.uk.